Payment & Refund Policy

1. Payment Policy at a Glance

Once a project is approved and the required advance payment is received, IBOX444 schedules the project and begins the associated planning, resource allocation and project work.

2. Advance Payment & Project Start

The advance payment confirms the client's commitment to proceed and allows IBOX444 to allocate development time, technical resources and project planning.

• Project work is scheduled after the required advance payment and necessary project information are received.
• Design, development, planning and technical setup may begin after confirmation.
• The advance payment is treated as a project commitment and is non-refundable.
• Any remaining balance is payable according to the agreed quotation, milestone or invoice terms.

3. Client-Initiated Project Cancellation

If a client cancels the project after making the advance payment, the advance payment will not be refunded.

This applies whether cancellation occurs before substantial development, during design or development, or after project work has commenced.

4. Project Hold, Delay or Lack of Client Response

After an advance payment, the client is expected to provide timely content, feedback, approvals, credentials and other information required to continue the project.

If the client places the project on hold, repeatedly delays the project, or does not respond to project communication for an extended period, the project may become inactive.

Extended Inactivity: 3 to 6 Months

If the client does not respond or does not provide required information or approval for approximately 3 to 6 months , IBOX444 may consider the project cancelled or closed due to prolonged inactivity.

5. Client Delays & Project Timeline

Project timelines depend on timely communication and approvals. If progress is delayed because the client has not supplied content, feedback, approvals, access credentials or other required materials, the original delivery timeline may no longer apply.

When an inactive project is ready to resume, IBOX444 may review its status, availability and pending scope before restarting work. Additional charges or a revised quotation may apply if requirements, technology, third-party costs or project scope have changed.

6. Changes in Project Scope

The advance payment is connected to the agreed project scope. Additional pages, features, integrations, redesigns, custom functionality or major changes requested after approval may require additional payment.

A request to change the project scope does not create an automatic right to a refund of the advance payment.

7. Milestone & Balance Payments

Where a project is divided into milestones, the applicable payment schedule will be communicated in the quotation, proposal or invoice.

Completed milestones, approved deliverables and work already performed are not automatically refundable.

Any project-specific payment or refund terms expressly agreed in writing will be considered together with this policy.

8. Hosting, Domain & SSL Payments

Domain registration, hosting/server resources, SSL certificates, licences and certain third-party services may involve upfront external costs. Such charges may be subject to the applicable provider's own cancellation and refund rules.

Where IBOX444 has already purchased, activated or provisioned a third-party service for a client, the corresponding amount may not be refundable by IBOX444, subject to the provider's applicable policy and the agreed project terms.

9. SEO & Digital Marketing Payments

SEO and digital marketing services involve research, planning, content, campaign management, optimization and resource allocation. Fees are connected to the agreed service and work performed during the applicable service period.

Search rankings, traffic, leads, sales and advertising performance can be affected by algorithms, competition, market conditions and third-party platforms. Payment is therefore for the agreed service and work, not a guaranteed business result.

10. Refund Requests

Because advance payments are non-refundable under this policy, requests to return an advance payment after project confirmation or client cancellation will normally not be accepted.

If a client believes there has been a billing error or duplicate payment, the client may contact IBOX444 with the relevant invoice or transaction details so the matter can be reviewed.

11. Exceptions & Project-Specific Agreements

Any exception to this Payment & Refund Policy must be expressly approved by IBOX444 in writing. An informal discussion or general expectation does not automatically change the applicable payment terms.

Where a formally accepted project agreement, quotation or contract contains specific payment or refund provisions, those project-specific provisions may apply to that engagement.

12. Policy Updates

IBOX444 may update this Payment & Refund Policy from time to time to reflect changes in services, commercial practices or applicable requirements. The updated version will be published on this page with a revised “Last Updated” date.

13. Contact IBOX444

Before starting a project, clients are encouraged to discuss the scope, features, timeline, payment schedule and deliverables with our team.